At Madrian Care Ltd, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website and interact with our services, including domiciliary care, staffing support, and supported living services. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
Information we collect
We may collect personal information from visitors to our website in the following ways:
Information you provide
• Contact Information: When you fill out forms on our website (such as enquiry forms, job applications, or feedback forms), we may collect your name, email address, phone number, and other contact details.
• Care and Staffing Information: If you request care services or apply for a staffing position, we may collect additional personal information such as your health information, employment history, and qualifications.
• Communications: If you contact us through email or other methods, we may retain your correspondence and any other information you provide.
Information we collect automatically
• Cookies: We use cookies to improve your browsing experience and analyse website traffic. Cookies are small files stored on your device that help us recognize you and track how you interact with our site. You can choose to accept or reject cookies by adjusting your browser settings. Please refer to our Cookie Policy for more details.
• Log Data: Our website automatically collects certain information when you visit, such as your IP address, browser type, device type, operating system, and pages visited. This data helps us understand how visitors use our site and improve its functionality.
How we use your information
We use the information we collect for the following purposes:
• To Provide Services: To deliver personalised care services, staff recruitment, or support services as requested.
• To Respond to Inquiries: To respond to your questions, feedback, or service requests.
• To Improve Our Website: To analyse website traffic, improve user experience, and enhance our service offerings.
• To Communicate with You: To send you relevant updates, newsletters, or information about our services. You can opt out of marketing communications at any time.
• To Comply with Legal Obligations: To meet legal and regulatory requirements, and to keep records of our activities as necessary.
How we protect your information
We take reasonable precautions to protect your personal information from unauthorised access, alteration, or disclosure. These measures include:
• Encryption:Sensitive information is encrypted during transmission using SSL (Secure Socket Layer) technology.
• Access Controls: We restrict access to your personal data to authorized personnel only.
• Data Retention: We retain your personal information only as long as necessary for the purposes outlined in this policy, after which it will be securely deleted.
Sharing your information
We respect your privacy and will not sell or rent your personal data. However, we may share your information in the following circumstances:
• Service Providers: We may share your data with trusted third-party service providers who help us manage our website, provide care services, or recruit staff. These providers are contractually bound to protect your data.
• Legal and Regulatory Compliance: We may disclose your information when required by law, for example, in response to a subpoena or regulatory inquiry.
• Business Transfers: In the event that Madrian Care Ltd undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
Your Rights
You have the following rights in relation to your personal data:
• Access: You can request a copy of the information we hold about you.
• Correction:You can update or correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Opt-Out: You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability:In certain circumstances, you can request that we provide your data in a format that can be transferred to another organization.
Cookies
Our website uses cookies to enhance your user experience. Cookies help us remember your preferences and improve our website’s functionality. You can manage cookie preferences through your browser settings. For more information about our use of cookies, please refer to our cookie policy.
Links to third-party websites
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We recommend that you review the privacy policies of any third-party sites you visit.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be updated accordingly. We encourage you to review this policy periodically.
Contact us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us:
